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How long does shipping take?
On average, shipping typically takes 10-15 days, with a processing time of 1-3 days. However, during Q4, we suggest allowing 5 additional days due to high order volumes.

What are the shipping costs?
Shipping costs vary depending on the area. Within the US, we offer free shipping.

Do you ship internationally?
Yes, we do offer international shipping.

Can I get more information about specific products?
For detailed information on our products, feel free to reach out to us via our 'Contact Us' section. Alternatively, you can find comprehensive product descriptions on each specific product page.

What are the available sizes, colors, or materials?
Regarding product variations, colors, or available options, these details are specified on each product's individual page.

What payment methods do you accept?
We accept various payment methods provided by Shopify Pay, including Visa, bank transfers and many more.

How secure is the payment process?
Our payment process is secured through the Shopify platform, ensuring robust security measures. For specific details, please refer to Shopify's security protocols.

How soon can I expect a response to my queries?
You can expect a response within 1-2 business days.

Is there a live chat or hotline available?
Currently, we do not offer live chat or a hotline service.

How can I check my order status?
You can track your order status using your transaction ID after purchase.

Can I make changes or cancel an order?
If you need to make changes or cancel an order, please reach out to us immediately for assistance.

What is your return or exchange policy?
For returns, we kindly request customers to send the product back to our address.

Are there any specific conditions?
For refunds and replacements, customers are required to provide a clear picture or video within 30 days of delivery. Upon review, they can opt for either a new product or a refund directly through our site.

How can I sign up or subscribe?
We do not have an account area available; however, you can subscribe to our email newsletter for the latest updates and promotions.